What We Do
When you sign for the keys to your new home, you will receive information about Tandem and the help available. Soon after you move in, one of our friendly advisers will contact you to offer you a private appointment with Tandem in your local housing office, community centre or at your home. In this appointment, we can quickly check that you are claiming all the money you are entitled to, whether you are working or not, and and help with a wide range of other money matters too. appointment could be. Find out more about how Tandem can help when you move into your new home.
All Erimus Housing and Tees Valley Housing customers are invited to contact Tandem for advice or an appointment at any time - the service is open to all new and existing customers.
We want to make it easy for you to get help from Tandem
Please let us know how we can help you. We can visit you at home, or at a different location, if you need us to. All our information is available in other languages, Braille, large print or other formats on request. Tandem can also arrange for a language translator to attend your appointment, if necessary.
Affordable electrical goods for Erimus and Tees Valley residents
Tandem is working with The Co-operative Electrical to offer a selection of electrical items to all residents, including goods such as fridge-freezers from £130, TVs from £99.99, laptops from £259 and gaming from £129.99.
Click here to find out more
Tandem advice
Here are some of the other things Tandem advisers can assist you with during an appointment:
For Benefits, we can:
- Help you get Housing Benefit in pay as soon as possible
- Check to see if you could claim any extra benefits, even if you are working
- Assist you to fill in forms and explain the proof you need to provide
- Refer you quickly for specialist Benefits advice, if needed
For debt advice we can:
- Help you to start to take control of your finances
- Assist you to complete and income and expenditure form
- Work with you and your rent officer to agree an arrears repayment plan which you can manage
- Talk through your options
- Sometimes, we may be able to apply for charitable grants to help you clear some debts and get back on track
- Refer you quickly for specialist debt
advice if needed
To access affordable loans we can:
- Look at your money coming in and money going out, to help you decide if you can afford a loan
- Look at alternatives to borrowing money to help you get the things you need
- Compare different types of loans and the overall costs of each
- Explain who to contact and how to apply for affordable loans.
For budgeting, we can:
- Help you to work out your spending and find ways to make your money go further
- See if we can find you cheaper deals on gas, electricity, furniture or mobile phones
To help you choose the right financial products, we can:
- Explain your options, including home contents insurance, direct debits, bank accounts or savings accounts
- Let you know how and where to apply, offering support if you need this
Working with other organisations, we can help you to get:
- The right type of specialist debt or benefits advice as quickly as possible
- Practical money management skills, so you stay in control of your money
- Information on education, training, volunteering or returning to work
- Information about other support groups which may be of interest to you or your family